Returns Policy

Last Updated: February 2026

Overview

At AB KICKS LLC, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our returns policy below.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • Return request must be made within 14 days of delivery
  • Items must be in their original, factory-sealed condition
  • Original packaging, seals, and any included accessories must be intact
  • Items must be free from damage (unless damage occurred during shipping)
  • You must provide proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return:

  • Items with broken or tampered seals
  • Items that have been opened or assembled
  • Items damaged due to misuse or improper storage after delivery
  • Custom orders or special requests (case-by-case basis)

Return Process

Step 1: Contact Us

Email us at abkicksllc@gmail.com with the following information:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Photos of the item (if applicable)

Step 2: Receive Authorization

We'll review your request and, if approved, provide you with:

  • A Return Authorization (RA) number
  • Return shipping instructions
  • Our return address

Please do not ship items back to us without first receiving a Return Authorization number.

Step 3: Package and Ship

Carefully package the item(s) using appropriate protective materials. Include your RA number inside the package and write it clearly on the outside of the box.

We recommend using a trackable shipping method and purchasing shipping insurance. AB KICKS LLC is not responsible for returns lost or damaged in transit.

Step 4: Inspection & Refund

Once we receive your return, we'll inspect the item(s) to ensure they meet our return eligibility criteria. This process typically takes 2-3 business days. We'll notify you by email once your return has been processed.

Refunds

Refund Method

Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution's processing time.

Refund Amount

We'll refund the purchase price of the returned item(s). Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, item arrived damaged, etc.).

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error. In cases where we made a mistake, we'll provide a prepaid return label.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order for the item you want.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of:

  • The shipping box/packaging
  • The damaged item
  • Any visible damage to the LEGO® box

We'll work with you to resolve the issue as quickly as possible, either through a replacement (if available) or a full refund, including shipping costs.

Wrong Item Received

If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent to you at no additional charge and provide a prepaid return label for the incorrect item.

Late or Missing Returns

If you've sent a return and haven't received your refund within the expected timeframe, please:

  1. Check your email for return confirmation from us
  2. Contact your payment provider to verify processing time
  3. Contact us at abkicksllc@gmail.com if you still need assistance

Questions?

If you have any questions about our returns policy or need assistance with a return, please contact us. We're committed to ensuring your satisfaction!